Refund policy
TRAX Equipment [Ag-Tech Industries Limited] Returns Policy
Last Updated: August 2026
At TRAX Equipment, we strive to provide you with high-quality products. We understand that sometimes a product may not meet your expectations or needs. To ensure a hassle-free returns process, please review our returns policy below.
1. Eligibility for Returns
We accept returns within 14 days from the date of delivery.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Returns will only be accepted for products purchased directly from TRAX Equipment. If you purchased our products from a third-party retailer/dealer, please contact them for their return policy.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team to request a return authorization (RA) number.
- Provide the following information: original invoice number, your order number (if applicable), a description of the item you wish to return, and the reason for the return.
- Once your return request is approved, you will receive an RA number and instructions on how to return the item.
3. Return Shipping
You are responsible for all return shipping costs unless the product is defective or damaged upon arrival.
We recommend using a trackable shipping method to ensure your return is received.
4. Inspection and Refund
Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria.
If the item meets our criteria, we will process your refund within 5 business days. Freight is non-refundable. Refunds will be issued to the original payment method used during the purchase or a credit note to account holders.
If the returned item does not meet our criteria, we will notify you and provide options for resolving the issue, such as returning the item to you at your expense.
ALL RETURNED ORDERS ARE SUBJECT TO A 15% RESTOCKING FEE.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you can return the original item for a refund (following our return policy) and place a new order for the desired item.
6. Warranty
Products manufactured by TRAX Equipment come with a 1-year warranty against defects in materials and workmanship. Warranty claims must be submitted with proof of purchase.
This warranty does not cover normal wear and tear, or damage caused by misuse.
Please refer to our Warranty for further information and details regarding imported products.
7. Contact Us
If you have any questions or concerns about our returns policy or need assistance with a return, please contact us.